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Children and Young People

Vale of Glamorgan Children and Young People Services work to promote and safeguard the well being of children and young people within their families


Find out about the services we provide to support children and families:


Information, Advice and Assistance

Section 17 of the Social Services and Well-being (Wales) Act 2014 places a duty on local authorities to secure the provision of an information, advice and assistance service. The purpose of the service is to provide people with information and advice relating to care and support, including support for carers, and to provide assistance to them in accessing it. 



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Vale Family Information Service 


  • Childcare and help with childcare costs

  • Activities and Fun for all the Family plus an Easter and Summer Holiday Activity Programme ahead of the school holidays

  • Family Support Service

  • Welsh Government 30 Hour Childcare Offer

  • Vale of Glamorgan Index

  • 01446 704 704


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Families First Advice Line 

  • Advice on how to meet your family's needs

  • Help to find services

  • Supporting your family with any issues

  • 0800 0327 322


Intake Team

  • Social Services ensures that concerns about the welfare or safeguarding of a child or young person

  • Ensure families receive the right level of support

  • 01446 725 202

Emergency Duty Team - Outside Office Hours

Contact Emergency Duty if you have a concern about a child outside office hours.
  • Evenings

  • Weekends

  • Bank Holidays

  • 02920 788 570
If you believe a child is in immediate danger of harm, call 999 and report it to the police.

Access to Services through Intake Team

At times it may be necessary to prioritise our services. However, where there are serious concerns for a child, we will provide a same day response.


Our aim is to keep families together wherever possible, and therefore we work closely with children, their parents, relatives or other carers and with other organisations, to find the best solution. Our work will always take into account the child and family's religious, cultural and social background and the specific needs of the individual.


  • 01446 725 202