Citizen’s Advice (Energy Advice Programme)
Helping citizens across Cardiff & the Vale of Glamorgan, supporting those in or at risk of fuel poverty by providing energy advice.
These include:
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Supporting with your energy issues
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Provide energy efficiency measures and achieve outcomes
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Offering a benefit entitlement calculation to ensure you are receiving the appropriate benefits
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Energy grants based on your individual circumstances
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Advising and support you to sign up to appropriate schemes - such as the Priority Services Register referrals
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Enabling onward referral and support - to address other barriers to living in a safe and warm home. This could include, but is not limited to, emergency funds, housing support, food vouchers etc.
Please contact the Citizens Advice Consumer Helpline on 0808 223 1133. Advisers are available 9am-5pm Monday to Friday (closed on bank holidays).
You can also find out more via The Energy Outreach programme which creates an entry point for under-represented or underserved communities to access energy advice and other Citizens Advice services. Offering 1-2-1 advice time for every consumer – enabling to ask questions about a particular issue you might be struggling with. Any complex energy advice requirements will be referred to an appropriate local service for specialist energy advice.