Service Update

Thank you for your patience whilst we are updating the computer system we use to manage our housing services.

We are looking forward to introducing some new digital services in the coming months.

Please see updated information below relating to our services.

Paying Your Rent

You can pay rent as usual — online, by phone, or at the Civic Offices.
You should have received a new payment reference number by post.

Homes4U and Property Bids

You can still apply so that you can bid on properties in the future, but there may be delays to setting you up on the new system.
Temporary housing for homeless households will continue as normal.

Rent Statements

Rent statements are available on request
Your current rent account balance will show when you make a payment online

Online Portal

The Housing Online portal stopped working on 9 November.
A new portal is coming soon, with more online services — including repair reporting.

We apologise for any inconvenience this may cause, please be assured we are working hard to switch to a better system which will make it easier for you to work with us in the future.