Vale of Glamorgan Council
Cyngor Bro Morgannwg
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Online Housing Services

Manage your housing services through the Resident Portal.

 

The Housing Portal, available through the Resident Portal, allows council tenants and Homes4U applicants to access housing services online.

 

Getting started

To access online housing services, register for or sign in to the Resident Portal and select the My Housing tab.

 

If you're a council tenant or an existing Homes4U applicant, we'll ask for some additional information so we can link your housing records to your Resident Portal account.

 

If you're an existing Homes4U applicant, you'll need your Homes4U bidding number.

 

Access the Resident Portal

 

Council tenants

Through the Housing Portal, you can:

  • Check your rent balance
  • View rent statements
  • Pay your rent online
  • View tenancy information
  • Give notice to end your tenancy
  • Upload documents securely

Homes4U applicants

Through the Housing Portal, you can:

  • Register for Homes4U
  • View your application details
  • Upload supporting documents
  • Manage your housing application
  • Bid for Homes4U properties

Homes4U bidding

Guidance on bidding for Homes4U, New Build Homes and Rural Homes is available on our dedicated bidding information page.

 

Homes4U Bidding Information

 

New to Homes4U?

If you don't already have a Homes4U account, you can register through the Resident Portal.

 

Once your application has been assessed and activated, you'll receive a Homes4U bidding number and can begin bidding on eligible properties.

 

Guides

Already registered with Homes4U?

If you already have a Homes4U account, you'll need to link it to your Resident Portal account.

 

You'll need your Homes4U bidding number to complete this process.

 

Guides

Help and guidance

Resident Portal

 

Council tenants

 

Homes4U applicants

 

Drop-in Support Sessions

If you'd like to meet with one of our Housing Team in person for help getting your account setup, please come along to one of the following sessions:

 

  • Barry, Civic Offices, Friday 6th November, 10am - 2.30pm
  • Barry, Civic Offices, Tuesday 10th November, 10am - 4pm
  • Barry, Civic Offices, Thursday 12th November, 10am - 4pm
  • Barry, Civic Offices, Tuesday 17th November, 10am - 4pm
  • Barry, Civic Offices, Wednesday 18th November, 10am - 4pm

 

Frequently Asked Questions 

Signing in and Passwords

  • I've forgotten my password. How do I reset it?
    1. Go to the Resident Portal sign-in page.
    2. Select Forgot Password?
    3. Enter the email address you used to create your account.
    4. Select Send verification code.
    5. Enter the verification code sent to your email address.
    6. Select Verify code.
    7. Create a new password.

     

    Passwords must be at least 8 characters long and contain at least three of the following:

    • Uppercase letters
    • Lowercase letters
    • Numbers
    • Symbols
  • I haven't received my password reset email. 
    • Allow up to five minutes for the email to arrive.
    • Only select Send verification code once.
    • Check your junk, spam, clutter or other folders.
    • Make sure you've entered the correct email address.
  • I know my password but still can't sign in. 

    Check that:

    • Your email address has been entered correctly.
    • Your password uses the correct upper and lower-case letters.
    • Any numbers or symbols have been entered correctly.
    • There are no spaces before or after your sign-in details.

     

    If you're still unable to sign in, reset your password using Forgot Password?

  • I'm trying to register but it's saying I already have an account? 

    This usually means the email address you're using has already been registered.

     

    If you know your password, sign in to your account.

     

    If you've forgotten your password, use the Forgot Password? option.

  • I've got a new email address, what do I do? 
    If you still have access to your current email address:

     

    1. Sign in to the Resident Portal.
    2. Select your email address in the top-right corner.
    3. Select Change Email.
    4. Enter your new email address.
    5. Select Send Verification Code.
    6. Enter the verification code sent to your new email address.

 

Homes4U Applications

  • I've forgotten my Homes4U bidding number.

    Check any correspondence you've received about your housing application.

     

     

    If you still can't find it, email housingportal@valeofglamorgan.gov.uk.

  • Why isn't my National Insurance number being accepted? 
    Your National Insurance number is usually in the format AB123456C.

     

     

    Check that:

    • You've entered the correct characters.
    • You haven't included any spaces.
  • I don't know my National Insurance number. 
    You may be able to find it on:

     

    • Payslips
    • P60s
    • Correspondence from HM Revenue & Customs (HMRC)
    • Benefit payment references

     

    You can also use HMRC's online service to find your National Insurance number.

 

Council tenants 

  • I've forgotten my payment reference number.

    Check any rent statements or correspondence you've received about your tenancy.

     

    If you still can't find it, email housingportal@valeofglamorgan.gov.uk.

 

Technical Issues 

  • I get a message saying "Sorry, an error has occurred."

    Try the following:

     

    • Go back and try submitting the information again.
    • Clear your browser cache and cookies.
    • Close and reopen your browser.

     

    How do I clear my browser cache?

    Google Chrome (Computer)

    1. Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac).
    2. Select All time.
    3. Tick Cached images and files.
    4. Select Clear data.

     

    Google Chrome (Mobile)

    1. Open the menu and select History.
    2. Select Clear browsing data.
    3. Select Cached images and files (and cookies if required).
    4. Select Clear browsing data.

     

    Microsoft Edge (Computer)

    1. Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac).
    2. Tick Cached images and files.
    3. Select Clear.

     

    Microsoft Edge (Mobile)

    1. Open the menu and select Settings.
    2. Select Privacy and Security.
    3. Select Clear browsing data.
    4. Tick Cached images and files (and cookies if required).
    5. Select Clear browsing data.

     

    Safari (Mac)

    1. Open the Develop menu.
    2. Select Empty Caches.

     

    Safari (iPhone/iPad)

    1. Open Settings.
    2. Select Safari.
    3. Select Clear History and Website Data.

     

    Firefox

    1. Press Ctrl + Shift +Delete (Windows) or Cmd + Shift + Delete (Mac).
    2. Select Cache.
    3. Select Clear.

     

    Firefox (Mobile)

    1. Open the menu and select Settings.
    2. Select Delete browsing data.
    3. Select Cache (and cookies if required).
    4. Select Delete browsing data.

     

    If the issue continues, contact the Housing Team, email housingportal@valeofglamorgan.gov.uk.

     

 

Need help?

If you can't find the information you're looking for, we're here to help.

 

For help accessing your account, linking your Homes4U account or using the Housing Portal, email:

 

 

Telephone

Contact OneVale: 01446 700 111

 

Our phone lines can be particularly busy during peak times. Where possible, we recommend using our online services and guidance pages first.