Vale of Glamorgan Council Adults and Children's Services

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: Vale of Glamorgan Council Adults and Children's Services

Provider summary

The provider was registered on: 15/11/2018
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. Social care staff development is supported by the Social Care Workforce Development team. A calendar of opportunities is provided monthly, and the team liaises with the service manager to review development needs. To tie in with yearly budgeting and planning, a training needs analysis is carried out annually, where needs are identified and prioritized. Ongoing review of the needs and priorities then happens on a quarterly basis. Ad hoc developmental needs are addressed via the CPD process
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. Recruitment and selection: Managers complete information i.e. Advert, Job Description and Person Specification.This enables the roles to be advertised on an internal or external basis via the Council’s website and routes such as LinkedIn, Job Centre Plus. Necessary safety checks e.g DBS are completed. Retention: The Council offers excellent staff benefits such as flexible working, pension and generous leave https://www.valeofglamorgan.gov.uk/en/our_council/jobs/Employee-Benefits-and-Support.aspx

Regulated services delivered by this provider

Service name Service type Type of care
Southway Residential Home Care Home Service Adults Without Nursing
Cartref Porthceri Care Home Service Adults Without Nursing
Ty Dyfan Care Home Service Adults Without Nursing
Ty Dewi Sant Care Home Service Adults Without Nursing
Vale Community Resource Service Domiciliary Support Service None
Vale of Glamorgan Shared Lives Adult Placement Service None

Service: Vale of Glamorgan Shared Lives

Service summary

Service Type Adult Placement Service
Type of Care None
Approval Date 14/02/2020
Maximum number of places 0
Service Conditions
  • Vale of Glamorgan Council is registered to provide an Adult Placement Service in Wales.
  • The responsible individual for this service is Linda Marie Woodley
How many people in total did the service provide care and support to during the last financial year? 73

Service management

Responsible Individual(s) Linda Woodley
Manager(s) Paul Marchant

Service contact details

Service Telephone Number 01446731118
Service Contact Email Address Sharedlives@valeofglamorgan.gov.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

A range of engagement opportunities aimed at ascertaining peoples views were utilised over the last year. On the request of supported people, these were often combined with social events; three took place between May 2025- April 2026. 'Have your Say', easy read surveys continue to be utilised covering ;' Events and Parties', 'Respite' and Asking for Help'. Information is gathered on Microsoft Forms and provides instant feedback that informs the Shared Lives Team Development Plan. A Newsletter has been developed ( January 2026) showcasing 'Amazing Moments', dates for the diary and useful information. The Vale Shared Lives Website provides public facing information about the service. A Shared Lives recognition event was held in March 2026 in the presence of the Major of Barry. Current, past and future carers came together for a celebration of their work and dedication to the Shared Lives service.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Complaints processed by the service

Total number of formal complaints made during the last financial year 1
Number of active complaints outstanding 0
Number of complaints upheld 1
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 10

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Other Staff 8 1

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed Not relevant to this staff group
Other Staff All staff have completed Not relevant to this staff group
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager Not relevant to this staff group All staff have completed
Other Staff Not relevant to this staff group All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager Not relevant to this staff group All staff have completed
Other Staff Not relevant to this staff group All staff have completed
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager Not relevant to this staff group Not relevant to this staff group
Other Staff Not relevant to this staff group Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Other Staff 8 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Other Staff 6 2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 0 0
Other Staff 0 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Other Staff 0 0

Service: Southway Residential Home

Service summary

Service Type Care Home Service
Type of Care Adults Without Nursing
Approval Date 15/11/2018
Maximum number of places 30
Service Conditions
  • A maximum of 30 individuals can be accommodated at this service
  • Vale of Glamorgan Council is registered to provide a Care Home Service at Southway Residential Home, Town Mill Road, Cowbridge CF71 7BE
  • The responsible individual for this service is Marijke Jenkins
How many people in total did the service provide care and support to during the last financial year? 31

Service management

Responsible Individual(s) Marijke Jenkins
Manager(s) Marlena Chodyko

Service contact details

Service Telephone Number 01446772265
Service Contact Email Address southwayresidential@valeofglamorgan.gov.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Service facilities and accommodation

Engagement with people using the service

We welcome input of stakeholders. From observation/discussions with the resident/ representative outcomes and risks are determined. This informs a Personal Plan and Risk Assessment which are regularly reviewed with the resident / their representative. In compliance with Regulations and Guidance the Responsible Individual monitors the quality of care during three monthly visits. These visits are announced in advance and stakeholders are consulted. An Age UK advocate visits regularly and can be contacted as required and ‘In House Resident meetings’ are regularly convened where residents are consulted about operational issues. A bi-annual quality assurance exercise is undertaken by the Policy and Quality Assurance Officer who consults with individuals and their families who have received care and support in our home to identify areas of good practice and improvement. The Contract Monitoring team and CIW consult with residents/representatives during their inspections/audits

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £980.72
The maximum weekly fee payable during the last financial year? £1084.96

Complaints processed by the service

Total number of formal complaints made during the last financial year 1
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 1
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 29

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 1 0
Care Worker 24 2
Domestic staff 4 2
Catering staff 5 1
Other Staff 2 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff All staff have completed Working towards all staff completing
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed Working towards all staff completing
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Working towards all staff completing Working towards all staff completing
Catering staff Working towards all staff completing Working towards all staff completing
Other Staff Working towards all staff completing Working towards all staff completing
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff All staff have completed Working towards all staff completing
Catering staff All staff have completed All staff have completed
Other Staff Working towards all staff completing Working towards all staff completing
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Not relevant to this staff group Working towards all staff completing
Catering staff Not relevant to this staff group Working towards all staff completing
Other Staff Not relevant to this staff group Working towards all staff completing
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager Working towards all staff completing All staff have completed
Deputy Manager Working towards all staff completing All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Not relevant to this staff group Working towards all staff completing
Catering staff Not relevant to this staff group All staff have completed
Other Staff Not relevant to this staff group Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Senior Care Worker 1 0 0
Care Worker 21 0 0
Domestic staff 4 0 0
Catering staff 4 0 0
Other Staff 2 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 3
Domestic staff 0 0
Catering staff 0 1
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 0 1
Care Worker 0 24
Domestic staff 0 4
Catering staff 1 4
Other Staff 0 2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 1 0
Care Worker 14 10
Domestic staff 0 0
Catering staff 1 0
Other Staff 0 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Typical shift patterns

Role typeTypical shift patterns
Senior Care Worker Monday to Sunday - 4 week rota , typical shift pattern 08.00 AM - 15.00 or 13.00- 20.00 PM
Care Worker Morning 06.45 AM - 14.00 PM Afternoon 14.00 PM - 21.00 PM Nights 21.00 PM - 07.00 AM Days 07.00 AM - 19.00 PM Nights 19.00 PM - 07.00 AM

Service: Ty Dyfan

Service summary

Service Type Care Home Service
Type of Care Adults Without Nursing
Approval Date 21/11/2018
Maximum number of places 27
Service Conditions
  • A maximum of 27 individuals can be accommodated at this service
  • Vale of Glamorgan Council is registered to provide a Care Home Service at Ty Dyfan, St. Brides Way, Barry CF63 1DU
  • The responsible individual for this service is Marijke Jenkins
How many people in total did the service provide care and support to during the last financial year? 46

Service management

Responsible Individual(s) Marijke Jenkins
Manager(s) Helen Manley

Service contact details

Service Telephone Number 01446736086
Service Contact Email Address tydyfan@valeofglamorgan.gov.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Service facilities and accommodation

Engagement with people using the service

We welcome input of stakeholders. From observation/discussions with the resident/ representative outcomes and risks are determined. This informs a Personal Plan and Risk Assessment which are regularly reviewed with the resident / their representative. In compliance with Regulations and Guidance the Responsible Individual monitors the quality of care during three monthly visits. These visits are announced in advance and stakeholders are consulted. An Age UK advocate visits regularly and can be contacted as required and ‘In House Resident meetings’ are regularly convened where residents are consulted about operational issues. A bi-annual quality assurance exercise is undertaken by the Policy and Quality Assurance Officer who consults with individuals and their families who have received care and support in our home to identify areas of good practice and improvement. The Contract Monitoring team and CIW consult with residents/representatives during their inspections/audits.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £1084.96
The maximum weekly fee payable during the last financial year? £1084.96

Complaints processed by the service

Total number of formal complaints made during the last financial year 3
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 3
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 33

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 1 0
Care Worker 29 2
Domestic staff 7 0
Catering staff 5 0
Other Staff 2 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed Working towards all staff completing
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Care Worker All staff have completed Working towards all staff completing
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff Working towards all staff completing Working towards all staff completing
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Domestic staff Not relevant to this staff group All staff have completed
Catering staff Not relevant to this staff group All staff have completed
Other Staff Not relevant to this staff group Working towards all staff completing
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Not relevant to this staff group Working towards all staff completing
Catering staff Not relevant to this staff group All staff have completed
Other Staff Not relevant to this staff group Working towards all staff completing
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Not relevant to this staff group Working towards all staff completing
Catering staff Not relevant to this staff group Working towards all staff completing
Other Staff Not relevant to this staff group Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Senior Care Worker 1 0 0
Care Worker 26 0 0
Domestic staff 5 0 0
Catering staff 5 0 0
Other Staff 2 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 3 0
Domestic staff 2 0
Catering staff 0 0
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 0 1
Care Worker 8 21
Domestic staff 3 4
Catering staff 1 4
Other Staff 1 1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 1 0
Care Worker 12 10
Domestic staff 7 0
Catering staff 5 0
Other Staff 2 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Typical shift patterns

Role typeTypical shift patterns
Senior Care Worker 08.00 AM - 14.00 PM or 13.00 PM - 20.00 PM
Care Worker Day shift 7am-9pm, 10 staff, Night shift 9pm - 7am,4 staff

Service: Ty Dewi Sant

Service summary

Service Type Care Home Service
Type of Care Adults Without Nursing
Approval Date 15/11/2018
Maximum number of places 33
Service Conditions
  • A maximum of 33 individuals can be accommodated at this service
  • Vale of Glamorgan Council is registered to provide a Care Home Service at Ty Dewi Sant Residential Home, Myrtle Close, Penarth CF64 3NQ
  • The responsible individual for this service is Marijke Jenkins
How many people in total did the service provide care and support to during the last financial year? 46

Service management

Responsible Individual(s) Marijke Jenkins
Manager(s) Clare O'Toole

Service contact details

Service Telephone Number 02920709331
Service Contact Email Address tydewisant@valeofglamorgan.gov.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Service facilities and accommodation

Engagement with people using the service

We welcome input of stakeholders. From observation/discussions with the resident/ representative outcomes and risks are determined. This informs a Personal Plan and Risk Assessment which are regularly reviewed with the resident / their representative. In compliance with Regulations and Guidance the Responsible Individual monitors the quality of care during three monthly visits. These visits are announced in advance and stakeholders are consulted. An Age UK advocate visits regularly and can be contacted as required and ‘In House Resident meetings’ are regularly convened where residents are consulted about operational issues. A bi-annual quality assurance exercise is undertaken by the Policy and Quality Assurance Officer who consults with individuals and their families who have received care and support in our home to identify areas of good practice and improvement. The Contract Monitoring team and CIW consult with residents/representatives during their inspections/audits

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £980.72
The maximum weekly fee payable during the last financial year? £1084.96

Complaints processed by the service

Total number of formal complaints made during the last financial year 3
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 1
Number of complaints not upheld 2

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 29

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 1 0
Care Worker 22 2
Domestic staff 6 1
Catering staff 6 0
Other Staff 2 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed No staff have yet completed
Care Worker All staff have completed Working towards all staff completing
Domestic staff All staff have completed Working towards all staff completing
Catering staff All staff have completed Working towards all staff completing
Other Staff All staff have completed Working towards all staff completing
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker No staff have yet completed No staff have yet completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Working towards all staff completing Working towards all staff completing
Catering staff Working towards all staff completing Working towards all staff completing
Other Staff Working towards all staff completing All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Domestic staff Working towards all staff completing Working towards all staff completing
Catering staff Working towards all staff completing Working towards all staff completing
Other Staff All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Not relevant to this staff group Working towards all staff completing
Catering staff Not relevant to this staff group Working towards all staff completing
Other Staff Not relevant to this staff group Working towards all staff completing
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager Working towards all staff completing All staff have completed
Deputy Manager Working towards all staff completing All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Care Worker Working towards all staff completing All staff have completed
Domestic staff Not relevant to this staff group Working towards all staff completing
Catering staff Not relevant to this staff group Working towards all staff completing
Other Staff Not relevant to this staff group Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Senior Care Worker 1 0 0
Care Worker 21 0 0
Domestic staff 6 0 0
Catering staff 6 0 0
Other Staff 2 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 1
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 0 1
Care Worker 0 22
Domestic staff 0 6
Catering staff 1 5
Other Staff 0 2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 1 0
Care Worker 15 5
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Typical shift patterns

Role typeTypical shift patterns
Senior Care Worker 08.00AM - 14.00PM or 13.00PM - 20.00PM
Care Worker 06.45 AM- 14.00 PM 4 staff on duty 14.00 PM- 21.00 PM 4 staff on duty 21.00 PM - 07.00 AM 3 staff on duty

Service: Vale Community Resource Service

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 01/04/2019
Maximum number of places 0
Partnership Area Cardiff and Vale
Service Conditions
  • The responsible individual for this service is Jason Bennett
How many people in total did the service provide care and support to during the last financial year? 649

Service management

Responsible Individual(s) Jason Bennett
Manager(s) Carina Pirso

Service contact details

Service Telephone Number 01446704138
Service Contact Email Address jbennett@valeofglamorgan.gov.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

MDT agree a Personal Plan to focus on a reablement approach/person-centred goals Work with citizens to maximise independence & explore ongoing care and support. The plan is reviewed. Questionnaires are sent out this provides citizens experience of receiving a service. Responses are collated by LA & delivered via quarterly report & discussed at meetings with RI & managers who review and identify actions. RI does Reg 73 visits to gain insight of citizens experiences and observes the working of the MDT to ensure their health & wellbeing and will pick up any actions/follow up e.g. day centre referrals, advice about services, discussions with nursing etc. Staff have the opportunity to engage with RI during visits and discuss issues of importance which is fed back. Citizens & families report staff are friendly, professional & supportive We have established open lines of communication and citizens are encouraged to contact via telephone/email to discuss their service or provide feedback

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £0
The maximum hourly rate payable during the last financial year? £0

Complaints processed by the service

Total number of formal complaints made during the last financial year 3
Number of active complaints outstanding 0
Number of complaints upheld 1
Number of complaints partially upheld 0
Number of complaints not upheld 2

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 59

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Supervisory Staff (not providing direct care) 13 0
Care Worker 52 8
Social Worker 4 0
Occupational Therapist 3 2
Other Staff 9 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed Working towards all staff completing
Care Worker Working towards all staff completing Working towards all staff completing
Social Worker All staff have completed Working towards all staff completing
Occupational Therapist All staff have completed Working towards all staff completing
Other Staff All staff have completed Working towards all staff completing
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager Working towards all staff completing Working towards all staff completing
Supervisory Staff (not providing direct care) Working towards all staff completing Working towards all staff completing
Care Worker Working towards all staff completing Working towards all staff completing
Social Worker Working towards all staff completing Working towards all staff completing
Occupational Therapist All staff have completed All staff have completed
Other Staff Working towards all staff completing Working towards all staff completing
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager Working towards all staff completing All staff have completed
Supervisory Staff (not providing direct care) Working towards all staff completing All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Social Worker Working towards all staff completing All staff have completed
Occupational Therapist All staff have completed All staff have completed
Other Staff Not relevant to this staff group All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed Working towards all staff completing
Supervisory Staff (not providing direct care) All staff have completed Working towards all staff completing
Care Worker Working towards all staff completing Working towards all staff completing
Social Worker Working towards all staff completing Working towards all staff completing
Occupational Therapist Working towards all staff completing Working towards all staff completing
Other Staff Working towards all staff completing Working towards all staff completing
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager Not relevant to this staff group Not relevant to this staff group
Supervisory Staff (not providing direct care) Not relevant to this staff group Working towards all staff completing
Care Worker Not relevant to this staff group Working towards all staff completing
Social Worker Not relevant to this staff group Not relevant to this staff group
Occupational Therapist Not relevant to this staff group Not relevant to this staff group
Other Staff Not relevant to this staff group Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Supervisory Staff (not providing direct care) 13 0 0
Care Worker 52 0 0
Social Worker 4 0 0
Occupational Therapist 3 0 0
Other Staff 9 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Care Worker 0 0
Social Worker 0 0
Occupational Therapist 0 0
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Supervisory Staff (not providing direct care) 12 1
Care Worker 0 52
Social Worker 2 2
Occupational Therapist 1 2
Other Staff 9 0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Supervisory Staff (not providing direct care) 13 0
Care Worker 43 9
Social Worker 4 0
Occupational Therapist 3 0
Other Staff 9 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Care Worker 0 0
Social Worker 0 0
Occupational Therapist 0 0
Other Staff 0 0

Typical shift patterns

Role typeTypical shift patterns
Care Worker 14

Service: Cartref Porthceri

Service summary

Service Type Care Home Service
Type of Care Adults Without Nursing
Approval Date 15/11/2018
Maximum number of places 30
Service Conditions
  • A maximum of 30 individuals can be accommodated at this service
  • Vale of Glamorgan Council is registered to provide a Care Home Service at Cartref Porthceri, 91 Salisbury Road, Barry CF62 6PU
  • The responsible individual for this service is Marijke Jenkins
How many people in total did the service provide care and support to during the last financial year? 42

Service management

Responsible Individual(s) Marijke Jenkins
Manager(s) Laura Davies

Service contact details

Service Telephone Number 01446739438
Service Contact Email Address cartrefporthceri@valeofglamorgan.gov.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Service facilities and accommodation

Engagement with people using the service

We welcome input of stakeholders. From observation/discussions with the resident/ representative outcomes and risks are determined. This informs a Personal Plan and Risk Assessment which are regularly reviewed with the resident / their representative. In compliance with Regulations and Guidance the Responsible Individual monitors the quality of care during three monthly visits. These visits are announced in advance and stakeholders are consulted. An Age UK advocate visits regularly and can be contacted as required and ‘In House Resident meetings’ are regularly convened where residents are consulted about operational issues. A bi-annual quality assurance exercise is undertaken by the Policy and Quality Assurance Officer who consults with individuals and their families who have received care and support in our home to identify areas of good practice and improvement. The Contract Monitoring team and CIW consult with residents/representatives during their inspections/audits.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £980.72
The maximum weekly fee payable during the last financial year? £1084.96

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 28

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 1 0
Care Worker 26 3
Domestic staff 9 0
Catering staff 8 0
Other Staff 2 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Care Worker All staff have completed Working towards all staff completing
Domestic staff All staff have completed Working towards all staff completing
Catering staff All staff have completed Working towards all staff completing
Other Staff All staff have completed Working towards all staff completing
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Care Worker All staff have completed Working towards all staff completing
Domestic staff Working towards all staff completing All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff Working towards all staff completing All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Working towards all staff completing Working towards all staff completing
Catering staff Not relevant to this staff group Working towards all staff completing
Other Staff All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Not relevant to this staff group Working towards all staff completing
Catering staff Not relevant to this staff group Working towards all staff completing
Other Staff Not relevant to this staff group Not relevant to this staff group
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Domestic staff Not relevant to this staff group Working towards all staff completing
Catering staff Not relevant to this staff group Working towards all staff completing
Other Staff Not relevant to this staff group Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Supervisory Staff (not providing direct care) 1 0 0
Care Worker 23 0 0
Domestic staff 8 0 0
Catering staff 7 0 0
Other Staff 2 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Care Worker 0 3
Domestic staff 0 1
Catering staff 0 1
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 0 1
Care Worker 0 26
Domestic staff 0 9
Catering staff 0 8
Other Staff 0 2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 1 0
Care Worker 18 5
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Care Worker 3 3
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Typical shift patterns

Role typeTypical shift patterns
Care Worker 06.45 AM - 14.00 PM 4 staff on duty 14.00 PM - 21.00 PM 4 staff on duty 21.00 PM - 07.00 AM 3 staff on duty